April 24th 2026

Customer Success Analyst (Operations-focused) – Antwerp Area, Belgium (Hybrid)

Job description

Our partner is a fast-growing international company in the medical aesthetics industry, known for its innovative products and strong global presence.  

 

For their team based near Antwerp, we are looking for a Customer Success Analyst who will play a key role in ensuring smooth customer operations and deliver a high level of service across multiple markets.  

 

About the role  

This is a hands-on, operational role focused on managing the full customer order lifecycle while ensuring a seamless customer experience.  

 

The incoming will work closely with internal teams - logistics, warehouse, finance, and commercial - acting as a key point of contact for customers and ensuring that orders are processed accurately and delivered on time.  

 

Key responsibilities:

• Manage and process customer orders from entry to delivery  
• Monitor order status, track shipments, and handle backorders  
• Respond to customer inquiries regarding orders, deliveries, and products  
• Coordinate with logistics providers and internal teams to ensure timely shipments  
• Process invoices and credit notes and resolve discrepancies  
• Handle customer complaints and provide effective solutions  
• Ensure accuracy, compliance, and high attention to detail in all processes  
• Collaborate cross-functionally to improve workflows and customer experience  

 

Your profile  

• 2–5 years of experience in customer service, customer operations, or order management  
• Experience in a product-based environment (e.g. medical devices, pharma, logistics, manufacturing)  
• Familiarity with ERP systems (SAP is a strong advantage)  
• Strong organizational skills and attention to detail  
• Ability to manage multiple priorities in a fast-paced environment  
• Proactive mindset and strong communication skills  
• Fluent in English, French, and Dutch (required)  

 

What’s we offer:

• Opportunity to join a growing international company with a strong market presence  
• Dynamic and collaborative work environment  
• Exposure to cross-functional teams and international stakeholders  
• Competitive compensation and benefits package  
• Hybrid working model  

 

If you’re looking for a role where you can combine customer interaction with operational excellence, we’d love to hear from you.

Apply Now